FAQs

Find answers to frequently asked questions around all Zaheerah products, services and more

General FAQs

What is Zaheerah Ventures Ltd?

Zaheerah Ventures Ltd is a multifaceted company with operations in agriculture, trade, restaurants, cosmetics, bottled water production, and branding. We cater to both wholesale and retail markets and welcome partnerships for various sectors.

How can I reach Zaheerah Ventures Ltd customer service?

You can reach us via our contact page on the website, by phone, or by email. Our contact details are listed on the website for your convenience.

Where is Zaheerah Ventures Ltd located?

We are located at No 144 Allasawa Daza Housing Estate Gusau Zamfara State. Visit our website for a map and directions.

What services does Zaheerah Ventures Ltd offer?

We offer a range of services including agriculture product sales, trade of various goods, restaurant services with traditional dishes, cosmetics manufacturing, bottled water production, and branding.

How do I apply for a job at Zaheerah Ventures Ltd?

Job openings are posted on our careers page. Interested applicants can apply directly through the form provided there.

What sectors does Zaheerah Ventures Ltd operate in?

Our sectors include agriculture, trade, restaurant services, cosmetics, water production and branding, wholesale and retail distribution, and partnerships.

How do I place an order with Zaheerah Ventures Ltd?

Orders can be placed via our website, by contacting our sales team directly, or by visiting our physical store location.

What payment methods are accepted?

We accept credit cards, bank transfers, and mobile payment options for your convenience.

Do you offer delivery services?

Yes, we provide delivery services for selected products. Delivery options may vary by location and product type.

How do I request a partnership or collaboration?

Contact our partnerships team via our contact page to discuss potential collaboration opportunities.

Can I order products online?

Yes, we offer an online ordering option for selected products.

Are your products available internationally?

We currently serve primarily local markets but are open to exploring international orders on a case-by-case basis.

Does Zaheerah Ventures Ltd offer gift cards?

Yes, we offer gift cards that can be purchased online or in-store.

Can I visit your production facilities?

Facility visits are available by appointment. Please contact us to schedule a tour.

What’s your return and refund policy?

We offer returns on certain products. Contact us for details on specific return policies per product.

Can I track my order?

Yes, tracking is available for online orders, and you will receive updates via email or SMS.

Yes, follow us on Facebook, Instagram, and Twitter for the latest updates.

How do you handle customer feedback?

We value customer feedback and encourage you to share your experience via our feedback form or social media.

Is Zaheerah Ventures Ltd environmentally friendly?

We are committed to sustainable practices across all sectors, including eco-friendly packaging and responsible sourcing.

Agriculture FAQs

What agricultural products do you offer?

We offer millet, beans, rice, maize, soya beans, sesame, hibiscus, ginger, dry pepper, and other staple products that are fresh and high quality.

Can I buy agricultural products in bulk?

Yes, we provide bulk purchasing options for retailers and wholesalers with competitive pricing.

What is the quality assurance process for your agricultural goods?

Our products go through strict quality checks to ensure they meet high standards.

Do you provide organic products?

Some of our products are organically sourced. Contact us for specific organic product options.

How do I know if your products are fresh?

We prioritize freshness in all our agricultural goods, with frequent replenishments to ensure quality.

Do you provide delivery for bulk agricultural orders?

Yes, we arrange deliveries for bulk orders. Delivery fees may vary based on location.

What are the seasonal products you offer?

Seasonal products include certain spices and grains. Contact us for the current seasonal availability.

Where are your agricultural products sourced from?

Our products are sourced locally to support local farmers and ensure the freshest quality.

What is the typical shelf life of your agricultural products?

Most products have a shelf life of 6-12 months. Specific products may vary.

Can I get a sample before purchasing in bulk?

Yes, samples are available upon request for most bulk products.

Are there discounts for large orders?

Yes, we offer tiered discounts depending on the order size.

Do you support sustainable farming?

We work with farmers who follow sustainable farming practices.

What packaging options are available?

We provide both standard and eco-friendly packaging options.

Can I return or exchange products if they’re not as expected?

Returns and exchanges are available on a case-by-case basis for bulk orders.

Are your agricultural products certified?

Yes, our products meet local agricultural standards and certifications.

Can I place a standing order for regular delivery?

Yes, we offer standing orders and subscription services for regular deliveries.

What are your prices compared to the market?

Our prices are competitive, and we offer value for money, especially for bulk orders.

Do you provide consultation services for farming?

We can connect you with agricultural consultants to help you with your needs.

How can I learn more about your agricultural products?

Trade FAQs

What goods do you trade in?

We trade in food items, soap ingredients, and consumer goods.

Do you supply to retail stores?

Yes, we have partnerships with retail stores and offer bulk supply options.

What trade regions do you cover?

We operate locally but can explore regional expansion upon request.

How do I become a trade partner?

Contact our trade department to discuss partnership opportunities.

Can I purchase goods online?

Yes, select products are available for online purchase.

Are there discounts for bulk purchases?

Yes, we offer competitive discounts based on order size.

What are your payment terms for trade orders?

Payment terms vary; we offer options like upfront payments and installment plans.

Can I request product samples?

Yes, samples are available for most of our trade items.

What is your order minimum for wholesale?

Minimum orders vary by product; contact us for specific details.

Do you provide logistics support?

Yes, we offer logistics services to ensure safe delivery of trade goods.

How does the product quality assurance process work?

All products undergo a thorough inspection to maintain quality.

Are your trade items locally sourced?

Yes, we source most items locally to support the community and ensure freshness.

Do you offer trade financing options?

Financing options are available for qualified partners.

How do I track my trade orders?

Orders can be tracked online or through our customer service.

Can I sell your products under my brand?

Private-labeling is available for select products upon request.

What is the estimated lead time for trade orders?

Lead times depend on product availability but typically range from 3-7 days.

Are your trade goods insured during transport?

Yes, all goods are insured for safe transport.

What is the return policy for trade items?

Returns are available for damaged or incorrect items within 14 days.

How do I set up a recurring trade order?

Contact our trade team to discuss standing orders or recurring shipments.

Restaurant FAQs

What types of food do you serve at Zaheerah Restaurant?

We serve a variety of traditional and contemporary dishes, including Akara, Pap, Kunun Tsamiya, and seasonal specials.

Does your restaurant offer delivery?

Yes, we provide delivery services for orders placed within our delivery zones. Check our website or contact us for coverage areas.

What are your restaurant hours?

Our restaurant operates from 8:00 am to 10:00 pm daily.

Do you cater for events?

Yes, we offer catering for events. Contact us for menu options and booking details.

Are your dishes customizable?

Some dishes can be customized. Please inquire with our staff for specific requests.

Do you have vegetarian or vegan options?

Yes, we have several vegetarian and vegan-friendly items. Ask our staff for recommendations.

How do I place an order for pickup?

Orders for pickup can be placed over the phone or online. Let us know your preferred pickup time.

Are there dine-in options available?

Yes, our restaurant offers a comfortable dine-in space for customers.

Can I pre-order meals for the week?

Yes, we offer meal plans and pre-order options for weekly deliveries. Contact us for more information.

Do you offer special discounts or promotions?

We occasionally run promotions. Follow us on social media or join our mailing list for updates.

Are your ingredients locally sourced?

Yes, we source many ingredients locally to ensure freshness and quality.

Can I make a reservation?

Reservations are available for groups of six or more. Call ahead to book your table.

What’s the best time to avoid crowds?

Our restaurant is typically less busy during the first hour of opening in both morning and evening shifts.

Do you accommodate food allergies?

Yes, let us know about any allergies, and we’ll do our best to accommodate your needs.

Can I place a large order for corporate events?

Absolutely, we cater to corporate events. Contact us for a customized quote.

What’s the signature dish at Zaheerah Restaurant?

Our signature Akara and Pap is a customer favorite, celebrated for its authentic taste.

Do you offer delivery tracking?

Yes, we provide order tracking for all delivery orders to ensure timely service.

How often do you change the menu?

Our menu features seasonal adjustments to offer fresh, in-season dishes throughout the year.

What payment methods are accepted at the restaurant?

We accept cash, credit cards, and mobile payment options.

Can I purchase a gift card for the restaurant?

Yes, gift cards are available and make a great gift for friends and family.

Cosmetics FAQs

What types of cosmetics do you produce?

We specialize in soaps, lotions, and skincare products, prioritizing quality ingredients.

Are Zaheerah cosmetics safe for sensitive skin?

Our products are crafted with gentle, natural ingredients suitable for most skin types.

Do you offer custom-made products?

Yes, we can create custom formulations based on specific needs. Contact us for details.

Where can I buy Zaheerah cosmetics?

Our cosmetics are available on our website, select retailers, and at our physical store.

Are your products cruelty-free?

Yes, we are committed to cruelty-free practices in all our cosmetics production.

Do you provide bulk orders for resale?

Yes, bulk orders are available for retail partners. Contact our wholesale team for details.

What are your best-selling cosmetic products?

Our popular items include lavender soap, shea butter lotion, and mint-scented balms.

Can I sample products before buying?

Samples are available in-store and for select products online. Visit our store to try before buying.

Are Zaheerah cosmetics organic?

Many of our products are made with organic ingredients. Look for “organic” on our product labels.

How do I place a wholesale order?

Contact our sales team to discuss wholesale terms and pricing.

Do your cosmetics contain preservatives?

We use minimal, natural preservatives to ensure product safety and longevity.

What’s the shelf life of your products?

Our products generally have a shelf life check individual packaging for details.

Are there any special care instructions for your products?

We recommend storing our products in a cool, dry place to maintain quality.

Do you use synthetic fragrances?

We prioritize essential oils for fragrance, but some products may contain safe, synthetic fragrances.

Can I return a product if I’m not satisfied?

We accept returns on unopened products within 7 days of purchase.

Are your products dermatologist-tested?

Our products are tested for quality and safety but are not formally dermatologist-tested.

How can I learn about new product releases?

What’s your approach to sustainable packaging?

We use recyclable and eco-friendly packaging whenever possible.

Are there discounts for buying in bulk?

Yes, we offer discounts for bulk purchases. Contact us for a pricing list.

How do I become a distributor of Zaheerah cosmetics?

Contact our distributor relations team to discuss terms and requirements.

Sachet & Bottled Water Production FAQs

What sizes of bottled water do you offer?

We provide sachet water and bottled water in various sizes, from 50cl to 1.5L. We also provide sachet water.

How is Zaheerah bottled water purified?

Our water goes through a rigorous purification process, including filtration, UV treatment, and mineral balancing.

Can I order water in bulk for events?

Yes, we offer bulk water sales and delivery for events.

What is the shelf life of your bottled water?

Our bottled water has a shelf life of 12 months if stored properly.

Do you deliver water to retail stores?

Yes, we offer delivery services to retailers in our distribution network.

Is your water packaging eco-friendly?

We are committed to reducing waste with recyclable bottles and eco-conscious practices.

How do I become a distributor of Zaheerah water?

Are there discounts for bulk water purchases?

Yes, bulk purchases qualify for discounted rates.

What quality certifications do you hold?

Our bottled water meets national safety and quality standards.

How can I place an order for bottled water?

Orders can be placed through our website or by contacting our sales team.

Do you offer custom-label bottled water?

Yes, we offer branding options for custom labels on bottled water for events or businesses.

Yes, we offer subscription services for scheduled deliveries.

Is Zaheerah bottled water available outside your region?

Currently, we serve local markets but are expanding distribution.

What payment methods are accepted for bulk orders?

We accept bank transfers, credit and ‘cards.

Do you offer water-testing results upon request?

Yes, our water quality test results are available to clients upon request.

What safety protocols are followed in water production?

We adhere to strict hygiene and safety practices, following all regulatory guidelines.

Can I request samples of your bottled water?

Yes, we provide water samples for bulk purchase clients.

How are bulk orders delivered?

Bulk orders are delivered by our logistics team. Delivery times depend on order size and location.

Do you provide cooler rentals for events?

Yes, we offer cooler rentals with bulk orders for events.

Can Zaheerah water be branded for corporate events?

Yes, we offer customizable labeling to fit your event’s branding needs.

Partnerships FAQs

How can I partner with Zaheerah Ventures Ltd?

You can partner with us by filling out the partnership inquiry form on our website or contacting our partnerships team directly. We’re open to collaborations across our agriculture, trade, restaurants, cosmetics, and bottled water production sectors.

What types of partnerships does Zaheerah Ventures Ltd offer?

We offer distribution partnerships, retail partnerships, joint ventures, co-branding, and product development collaborations across our sectors.

Can I become a distributor for Zaheerah products?

Yes, we welcome distributor partnerships for our cosmetics, agricultural products, and bottled water. Contact our partnerships team to discuss terms.

Does Zaheerah Ventures Ltd work with retail stores?

Yes, we work with retail stores for both wholesale supply and exclusive product placements.

How do I start a co-branding project with Zaheerah Ventures Ltd?

For co-branding opportunities, reach out to our partnerships team with your proposal, and we’ll review it to assess compatibility with our brand.

What are the benefits of partnering with Zaheerah Ventures Ltd?

Partners benefit from competitive pricing, access to our quality products, joint marketing efforts, and a trusted brand reputation in the market.

Does Zaheerah Ventures Ltd offer financial support for partnership projects?

We consider financial support for projects that align with our business goals and values. Contact us for more information on funding opportunities.

Are there exclusive partnership opportunities available?

Yes, we offer exclusive partnership opportunities in certain regions and sectors. Inquire about availability with our team.

What are the requirements to become a partner?

Requirements vary depending on the partnership type. Generally, we look for aligned values, market experience, and commitment to quality standards.

How long does it take to finalize a partnership agreement?

The timeline varies but typically takes between 1 to 3 months, depending on the complexity of the partnership.

Can international companies partner with Zaheerah Ventures Ltd?

Yes, we welcome international partnerships, particularly in distribution and retail of our products.

What is the process for wholesale partnership applications?

Interested wholesalers can submit an application on our website. We’ll review it and schedule a follow-up meeting to discuss terms.

Are there marketing support options for partners?

Yes, we provide joint marketing support for eligible partners, including promotional materials and campaign collaboration.

Can I collaborate on new product development with Zaheerah Ventures Ltd?

We are open to product development collaborations, especially in cosmetics and food products. Reach out with your proposal to discuss further.

What are the minimum order requirements for distributors?

Minimum order quantities depend on the product category and region. Contact our partnerships team for specific requirements.

Do you offer branded packaging for partnership products?

Yes, we can provide co-branded or exclusive branded packaging for partners as part of the collaboration.

How are partnership products priced?

Partnership products are priced competitively, with pricing structures tailored to each partnership’s unique needs and goals.

Does Zaheerah Ventures Ltd offer training for partners?

Yes, we offer training sessions to help partners understand our products and align with our quality standards.

What quality control measures are in place for partnership products?

All products undergo rigorous quality checks to ensure they meet Zaheerah’s standards. Partners are also expected to follow these standards.

How do I know if my proposal is a good fit for Zaheerah Ventures Ltd?

We look for proposals that align with our mission, values, and business objectives. Submit your proposal, and we’ll evaluate it for mutual benefits and feasibility.